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In order to provide opportunities for everyone to equally enjoy culture and arts-Efforts of Kanagawa Kenmin Hall in response to the Act on Elimination of Discrimination against Persons with Disabilities

誰もが等しく文化芸術を楽しむ機会を提供するために~障害者差別解消法を受けて神奈川県民ホールの取り組み

In the first part, Mr. Koji Onoe, vice chairman of DPI (Persons with Disabilities International) Japan Conference, gave a lecture on the Disability Discrimination Elimination Act, which was enacted this year. In the second part, a panel discussion was held by representatives of four disability-related organizations that hosted the event in the same hall and the Kanagawa Prefectural Hall Facilities Management Division. .

What is “reasonable accommodation” for people with disabilities?

"Unfair and discriminatory treatment" refers to, for example, refusal to enter a shop, refusal to sign a contract for housing, or refusal from the school to take entrance examinations or enter school on the grounds of a disability. "Reasonable accommodation" means consideration given to the characteristics of disabilities and their problems so that people with and without disabilities are given equal opportunities to participate in social life such as education and employment. That's what I mean.
With the enforcement of the Act on the Elimination of Discrimination against Persons with Disabilities, governments, schools and other public institutions are obliged to provide this "reasonable accommodation" as much as possible. Private business operators such as general companies and shops were also required to make efforts.

onoue-san

Mr. Koji Onoe, Vice Chairman of DPI (Persons with Disabilities International) Japan Conference

Mr. Koji Onoue, the first speaker, uses a wheelchair due to his mobility problems, and explained this "reasonable accommodation" in an easy-to-understand manner.

“A certain wheelchair user was able to go to a concert by a popular rock band that he loves. I was asked if I could do it.

I really wanted to see the encore, so I asked him to let me see the last encore, even if it meant I was the last one to leave the venue. I didn't get it.

This person negotiated tenaciously with the venue staff, and by leaving the audience at the very end, it seems that he was able to see the encore. But when I remembered the concert, which was supposed to be fun, this unpleasant exchange revived at the same time, and it became a very complicated memory. ”

After this talk, Mr. Onoe asked what was missing in the "if something happened" that the venue staff said. We were asked.

It's a lack of concrete thinking about when something "really" happened. Instead of trying to think about it, they try to make people with disabilities take responsibility and put up with "just in case something happens."

By imagining each and every possible thing that could happen "if something happens" and thinking about what to do in that case, what to do in this case, problem solving becomes concrete, and necessary equipment, rule setting or There will be measures for improvement.
By doing so, more people with disabilities will be able to enjoy concerts in the same way as people without disabilities. This is what it means to provide a “reasonable accommodation”.

"I can't give you special treatment" and "there is no precedent" are just stop thinking. Such indifference to the needs of people with disabilities without changing themselves is a major barrier to "reasonable accommodation" and constitutes "disability discrimination."

Kanagawa Kenmin Hall's approach to "reasonable accommodation"

The second part was moderated by Ms. Onoe, who was on stage in part, and Yuriko Komai of Kanagawa Prefectural Hall Facilities Management Division, who held the national convention of disability-related organizations, "Dyslexia". Ms. Eiko Todo, chairman of the NPO EDGE, which supports people with disabilities; A panel discussion was held by Mr. Akira Ishibashi, chairman of the Federation of Parents of Free Children, and Mr. Masahiro Kawahara, chairman of the Kanagawa Federation of the Deaf.

komai-san

Kanagawa Prefectural Hall Facility Management Division Yuriko Komai

Kanagawa Kenmin Hall, located in a location overlooking Yamashita Park, a popular sightseeing spot in Yokohama, is a large cultural facility with history and tradition, and this year marks the 41st anniversary of its opening. It was a well-thought-out design for the latest building of that era, but it was still old in terms of barrier-free access, and there were many issues such as eliminating steps and improving the toilets.

However, it is difficult to change the building, but at the prefectural hall, we hold study sessions on barrier-free facilities, interview people who work and use other facilities for people with disabilities, and change the awareness of the staff. It seems that they worked to solve the problem.

We will introduce the preparation process leading up to the tournament, which Kanagawa Kenmin Hall and each organization have been discussing, the opinions expressed from each organization's perspective on disabilities, and their proposals for the future.

1. Consideration for users with reading and writing difficulties

Ms. Eiko Todo, chairman of the NPO EDGE, explained the following about the disability called dyslexia, which is still unfamiliar in Japan.
“Dyslexia is a disorder in which there is no abnormality in the visual and auditory organs and there is no intellectual problem, but there is significant difficulty in the ability to read and write letters. They seem to stick together, making it difficult to receive information in written form.”
For this reason, Kenmin Hall conducted interviews with dyslexia about the typeface of characters that are easy to read, and changed the typeface of the questionnaires and pamphlets from the decorative Mincho typeface to a rounded Gothic typeface that is considered easy to read. bottom. In addition, it seems that he took measures to make it easier to read, such as leaving space between lines and clauses.
Mr. Todo made a proposal for the future, saying, "It was difficult to understand the information signs in the venue because there were too many characters, so it would be good if pictograms (figure) were also displayed."

2. Consideration for people with intellectual disabilities and wheelchair users

There is a problem of toilets at competitions where there are many people who need help to wash their hands and who use wheelchairs. However, there are 8 wheelchair-accessible restrooms at Kenmin Hall (6 of which are 2 underground).

Ms. Yuriko Komai of the Facility Management Division commented on the hall's efforts to address the issue of the number of toilets.
“We assigned staff to each floor so that the restrooms on each floor could be used without congestion, and used intercoms to share congestion status information to ensure smooth guidance. We responded by using the elevator for loading and not stopping on other floors on the day (staff did not use it, other events could not be held on the same day, etc.).

Ms. Yoko Yoda, Chairman of the Kanagawa Prefectural Hand-to-Hand Incubation Association, an organization related to intellectual disabilities, said,
“There are people who need assistance in the toilet even if they are not in a wheelchair. It would be good if the display of gender-free universal toilets became widespread.”

Mr. Akira Ishibashi, Chairman of the Kanagawa Prefectural Federation of Parents of Physically Disabled Children, said,
There was a suggestion that it would be nice to have a place (care room) where you can change diapers not only for children, but also for adults.

This time, Mr. Ishibashi researched barrier-free routes for wheelchair users from Haneda Airport and Tokyo Station to Yokohama and guided visitors to the event.
On the Kenmin Hall side, a guide to the barrier-free route from the nearest Nihon Odori Station to the venue was published on the website with detailed photos.

In addition to these soft measures, Kenmin Hall has installed a new staircase called "Flex Step" that can be used as a lift for wheelchairs in the place leading to the stage waiting room. bottom.

Until now, there was no choice but to raise and lower the wheelchair manually, so once the speakers were raised, they would not be able to move because they were worried about the people around them.
However, since this Flexstep does not require a caretaker to operate, speakers in wheelchairs are now able to enter and leave the stage waiting room and outside freely. The design is not boring like a luggage elevator, but it has a nice furniture style and is very popular.

step

Flexstep, which is usually a staircase but becomes a lift when using a wheelchair

3. Considerations for hearing-impaired users

Next, Mr. Masahiro Kawahara, Chairman of the "Kanagawa Federation of the Deaf" said,
“The problem with hearing loss is that it is difficult to tell from the appearance that you have a disability in your daily life, so people tend to think that you are being ignored when you talk to them. There is a big gap between people with normal hearing and people with normal hearing when it comes to acquiring information and knowledge.”
There was an explanation about the troubles of the hearing impaired.

This time, we were worried about how to notify people of emergencies such as earthquakes, but there was no electronic bulletin board facility that could display text messages in the prefectural hall. .
So at this tournament, I prepared to display a large message on the screen behind the stage when there was an earthquake early warning.

In addition, Mr. Kawahara made a request in advance hearing
"I want you to signal the start of the performance not only with a buzzer, but also with a slow blinking light."
There is a request that the venue staff should bring writing utensils for written communication and a picture map for guiding the venue, and guide them by pointing to it, etc.
In response to this, the prefectural hall will signal the start of the performance by flashing the lights, and the venue staff will learn simple sign language that can be used for greetings and facility guidance, and carry writing utensils so that they can be seen by the other party. We are ready to communicate with you," he said.

Mr. Kawahara said, "Until now, when renting a venue, the venue side had never asked me 'Do you have any requests?' response was evaluated.

kawahara-san

Mr. Masahiro Kawahara, Chairman of the "Kanagawa Federation of the Hearing Impaired"

4. Considerations for Users with Intellectual Disabilities, Developmental Disabilities, and Autism

Many people with dyslexia also have developmental disabilities, and Mr. Todo, chairman of "NPO EDGE" and Mr. Yoda, chairman of "Kanagawa Pref.

For example, people who are not good at sitting still for long periods of time, people who are sensitive to the volume of sound, the way echoes are applied, the intensity of lighting and flickering, and people who feel restless unless things go according to plan. People who cannot immediately comprehend the instructions that are announced in the event of an accident.

Discuss these characteristics thoroughly between the group and the venue, and find the best points of agreement one by one regarding how to include breaks, how to devise lighting and sound effects, how to schedule rehearsals, and how to be careful with the language used in announcements when something happens. I was looking for

As an example, when an earthquake occurs and evacuation orders are issued, people with these disabilities tend to become anxious and prone to panic.
So, instead of saying "Don't push", "Don't run", or "Do not" or "Don't let it happen", speak in a calm manner and "Specify what you want me to do" such as "Please walk slowly". Calling out is important.

In response to this, Kenmin Hall decided to use words that were easy to read, understand, and answer in the text of the earthquake announcements that were projected on the screen and in the questionnaires that participants were asked to fill out after the tournament.

DSC04850-2

Ingenuity of announcement sentences for earthquake early warnings

Towards an inclusive society, first change from the soft side

Mr. Komai of Kenmin Hall has worked with various organizations to ensure that as many people with disabilities as possible can enjoy the use of cultural facilities by drawing out the necessary considerations from people with various disabilities. , first of all, we checked what would be a barrier, staff experienced it, obtained information from other facilities, and listened to the story of the person concerned.
From there, they extracted problems, examined solutions, narrowed down the proposals and proposed alternatives, introduced what could be introduced, and connected those that could not to the next issue.

In this way, first listen to what the parties have to say, and then repeat consultations and reports in order to reach an agreement. At this symposium, we were able to learn that the accumulation of these dialogues erases barriers one by one.

naniga

To know what the barriers are

This year, the "Act on the Elimination of Discrimination against Persons with Disabilities" was enacted, but do you know how many facilities for viewing culture and arts and watching sports are now barrier-free in Japan?

According to Mr. Onoe of DPI (Persons with Disabilities International) Nippon Kaigi, for example, only 12 of the 46,000 spectator seats at the Tokyo Dome are wheelchair-accessible. What's more, the caregiver is supposed to sit behind the wheelchair, so they can't enjoy the baseball game together.
By the way, at Yankee Stadium in the United States, there are 68 wheelchair-accessible seats, from 2 to 300 seats, so you can choose your favorite seat. There is also an oversized elevator and a large slope for smooth movement.

This is just one example, but there has been a big difference in awareness between Japan and the United States regarding "opportunities for social participation" for people with disabilities.

process

Response/introduction process

To build an inclusive society (everyone is embraced and supported as a member of society without being isolated or excluded) in which everyone can equally enjoy the appreciation of culture and arts and watching sports, regardless of whether they have disabilities or not. The first thing that can be done is to change the "soft side" of people.

There are many reasons for not being able to do so immediately in terms of hardware, such as the age of the building, its inconvenience, and the lack of budget. I was able to learn from the efforts of the prefectural hall to hold the competition of each organization this time that it is possible to make an attitude of knowing, ideas and wisdom to solve, and to improve little by little.

This example will be very useful not only for other public facilities, but also for general companies and stores, and will spread a good influence.

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